Jason Killens KAM, Chair, Association of Ambulance Chief Executives
Jason is Chief Executive of the Welsh Ambulance Services NHS Trust, which is the national provider of 999, 111 and non-emergency patient transport services for Wales. Jason has worked internationally as the Chief Executive of the South Australian Ambulance Service, prior to which he held various senior leadership roles in the London Ambulance Service including Executive Director of Operations.
With nearly three decades of service in the ambulance sector and having commenced his career as an Emergency Medical Technician, Jason is passionate about the delivery of high quality, safe and effective patient care in partnership with a workforce of highly skilled, engaged and healthy people.
Jason is an Honorary Professor at Swansea University school of Human and Health Sciences and was awarded the Kings Ambulance Service Medal (KAM) in the 2023 Birthday Honours List. Jason assumed the role of Chair of the Association of Ambulance Chief Executives in September 2024.
KEYNOTE ADDRESS – What we measure matters: Driving a new approach to headline emergency ambulance success criteria centred around our patients
Abstract
Contemporary models of EMS delivery largely revolve around approaches designed in the 1970s. With significant shifts in the capability and capacity of our people and similar shifts in how our patients use and access our services it’s time for us to respond with a similar significant shift in how we provide our care. Wales has begun a radical transformation of its clinical model, centred around reducing avoidable harm, preparing for the future and improving workplace experience for our people. In this session we’ll explore the drivers for change, leadership approach, design principles and outcomes expected from a new model of clinical service delivery.