Jordan is deeply passionate about leading with heart and transforming team and organisational cultures so that our people can achieve their fullest potential in work, and in life. At Ambulance Tasmania, he leads the delivery of ambulance services statewide, with a focus on delivering world-class, compassionate and dignified healthcare of the highest quality. He commenced as Chief Executive of Ambulance Tasmania in June 2023 having held the position of Executive Director of Operations since January 2022. Prior to relocating to Tasmania, Jordan worked in various clinical and leadership roles with NSW Ambulance and also spent two years working in global mental health in New York and East Africa. He is an Adjunct Associate Professor at the University of Tasmania, Board Director of CAA and Chair of the CAA Diversity, Inclusion & Belonging Forum. Jordan has a Bachelor of Clinical Practice (Paramedic) from Charles Sturt University, a Master of Public Health from the University of NSW, and a Master of Health Management from the University of NSW. Jordan says that none of his professional or academic achievements would have been possible without the deep love, safety and care of his mum, dad, sisters and brothers who continue to teach him how to be a better leader every day.
Presentation Title and Overview: The heart of it all: why leading with love offers hope for culture transformation.
The success of our organisations is built on the hard work, commitment and excellence of our people. And yet, so many of them are yearning for change in the way that they are led, and how they experience their workplaces. It’s not a phenomenon unique to ambulance services, nor is it unique to the jurisdictions that make up the Council of Ambulance Authorities.
Historical, hierarchal leadership models have failed to harness the enormous potential of our people, which in turn has made culture change painstakingly slow. Leading with love offers a different approach, anchored in heart-centred leadership. The four chambers of heart-centred leadership are trust, vulnerability, compassionate candour and psychological safety. Together they create a framework for a newer, more contemporary leadership culture that has the power to radically change our organisations and the people we are privileged to lead. The question for all of us as leaders is whether we are brave enough to embrace it?