Ms Yvonne Gemmell1
1Wellington Free Ambulance, Wellington, Aotearoa / New Zealand
Biography:
Yvonne is the Programme Lead – Māori and Equity at Wellington Free Ambulance (WFA). With over 12 years at WFA, she has contributed through roles in the Clinical Communications Centre and Patient Transfer Service before stepping into her current position, where she champions equitable outcomes for both patients and staff.
Abstract:
AKŌRERO is a learning tool for all WFA staff, designed to foster cultural competency, safety, awareness, and education. Led by the Māori and Equity Team, the podcast emerged from staff feedback, highlighting the accessibility and convenience of podcasts, which can be listened to while working, driving, or in personal time. The podcasts contribute towards CPD points and provide valuable information through engaging conversations. The name AKŌRERO combines two Māori words—Ako (to learn) and kōrero (to converse).
Frontline staff feedback revealed challenges with accessing learning modules due to time constraints, accessibility and technical issues. In response, clinical podcasts were created, receiving high engagement. A recent staff survey showed that only 56% of respondents felt confident in describing how Te Tiriti o Waitangi applies to their work – this data led to the creation of a cultural podcast, where guests and staff engage in discussions on diversity, inclusion, equity, and belonging.
Hosted by the Māori & Equity Team with special guests, these podcasts empower staff to enhance cultural responsiveness – whether on the road, at the station, or at home. So far, three episodes have featured guests such as our CEO and experts in Te Reo Māori and Te Tiriti o Waitangi. The first two episodes alone have already sparked over 125 engagements! These podcasts inspire reflection, provide valuable insights, and strengthen cultural safety knowledge – ultimately enriching interactions with patients and their whānau (family).