Mr Michael Mcclean1
1Act Ambulance, , Australia
Biography:
Michael is a Paramedic and Clinical Educator with the ACT Ambulance Service. He is passionate about transformative education that makes a measurable difference to patients and the community. Known for the occasional productive tangent, Michael’s drive for practical, clinician-led solutions often results in projects like the one presented today.
Abstract:
Clinical education units often face administrative saturation. In ACTAS, a small team manages compliance for nearly 500 staff. Historically, manual reporting and siloed data made identifying at-risk learners reactive and slow. This burden detracted from clinical support, creating risks where performance gaps could remain undetected.
To address this, we adopted a clinician-led approach to data integration. Without formal ICT training, the team used a paramedic "just-get-it-done" mindset to build solutions using Microsoft Power BI, SharePoint, and Excel. This project ensures educational resources are directed where they best enhance clinical practice and safeguard patient care.
Over 12 months, we developed tools including "REFLECT" for real-time learner monitoring and a CPR Credentialing Dashboard. By automating compliance tasks, educators shift focus from data entry to high-impact clinical mentoring and bedside skill validation.
Early observations indicate this approach significantly reduces administrative friction. Preliminary findings suggest real-time visibility allows for earlier intervention with struggling learners, ensuring they meet the high standards required for safe care. By consolidating data into a single view, the unit replaced manual reporting with proactive oversight. This shifts the focus from reactive administration to proactive patient safety. It ensures every paramedic is supported, credentialed, and proficient, directly enhancing the quality of care delivered to the community. This project demonstrates that a small clinical team can use accessible tools to drive educational excellence and safer clinical practice across the service.